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Starting June 28, 2025, all e-shops must comply with new accessibility requirements. Here's what you need to know
One of the types of web projects we develop at Dispromèdia is online stores. That’s why we want to help clients who have trusted our website and e-commerce creation and management platform, Ebasnet, understand how the new European Accessibility Act (EAA) -coming into force on June 28, 2025- will affect them. This regulation marks a turning point in how companies must design and deliver their digital services.
What Is the European Accessibility Act?
The EAA is a directive passed in 2019 aimed at ensuring that people with disabilities can access digital products and services on equal terms. As of June 28, 2025, certain digital services, such as online stores, will be required to meet standardized accessibility criteria.
Who Does It Affect?
This law applies to all companies offering digital services within the European Union, especially:
- Online stores
- E-commerce platforms
- Mobile apps and digital service websites
- Electronic payment systems
- Ticketing platforms, online banking, etc.
- Electronic communication services such as phone or internet
- Emergency calls to 112
- Access to audiovisual media services
- E-books
Although the regulation affects any existing store or website, it’s important to note that all e-shops launched after June 28 must be accessibility-compliant.
What Changes Will It Bring for Online Stores?
If you run an online store, you’ll need to ensure that:
- Your website is keyboard-navigable and compatible with screen readers.
- Visual content includes descriptive alternative text.
- Forms are easy to fill out and understandable for everyone.
- Colour contrasts and font sizes are suitable for users with visual impairments.
- The information structure is clear and hierarchical.
- The checkout process is adapted and provides visual or audio feedback at key steps.
- Payment options are easy to select, with descriptive labels and logical order.
What Happens If I Don’t Comply?
Companies that fail to comply with the law may face financial penalties and service suspension. Additionally, they risk damaging their reputation and losing business opportunities in an increasingly digitally inclusive market.
How Can Dispromèdia Help?
At Dispromèdia, we continuously work to improve the Ebasnet platform and adapt our clients’ online stores to meet the new requirements. We offer:
- Web accessibility audits
- Design and structure adaptation
- Implementation of best practices based on WCAG standards
- Ongoing training and consulting
- Adapting your e-commerce is not only a legal obligation—it also improves the experience for users with accessibility needs and benefits all users.
Contact us, and we’ll help make your online store accessible to everyone.
Frequently Asked Questions (FAQs)
- Do all online stores have to comply with the law? Yes, all stores operating within the EU, regardless of size.
- Are there exceptions for small businesses? Yes, but only in very specific and justified cases. Most stores will still need to comply.
- What standards must be followed? The WCAG 2.1 standards are the main reference for ensuring web accessibility.
- What are the deadlines for compliance? The deadline is June 28, 2025, but it’s recommended to start as soon as possible.
- How can I know if my website is accessible? With a professional accessibility audit. At Dispromèdia, we make it easy for you.
